Scope AR and Caterpillar® Launch CAT® LIVESHARE Live Support Tool
March 7, 2017
Built specifically for Heavy Machinery and Construction industries, the new AR platform gains traction with dealers across four continents.
Scope AR, the creator of the first-ever true augmented reality smart instructions and live support video calling solutions, and Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, today announced the official availability of its CAT® LIVESHARE software platform at CONEXPO-CON/AGG 2017. CAT LIVESHARE delivers the industry’s first augmented reality-based live video calling platform for members of the Cat dealer network to conduct real-time remote support, training and equipment maintenance. Hundreds of users across six Cat dealers are already using the software worldwide in countries including the United States, South Africa, Australia, Denmark and Canada.
“We are thrilled by the immediate response to and adoption of CAT LIVESHARE,” said Scott Montgomerie, CEO and co-founder of Scope AR. “When downtime of complex equipment can lead to millions of dollars in lost revenue and days of lost productivity on a job site, it’s imperative that expert knowledge can be shared with remote workers in real-time to help with repairing, troubleshooting a problem or conducting maintenance on equipment. Through the use of CAT LIVESHARE, companies can now ensure workers complete a procedure accurately every time, while also documenting the process for accountability, performance assessment and knowledge retention.”
CAT LIVESHARE is based upon Scope AR’s Remote AR technology – an augmented reality-based remote assistance application. The platform delivers the unprecedented ability to save time and money by combining augmented reality with live video streaming, voice, 3D animation, annotation, screen sharing, and white-boarding to simulate the effectiveness of having the expert looking over your shoulder guiding you on what to do step-by-step.
With over 160 Caterpillar dealers and millions of pieces of Cat equipment in use worldwide, the new platform is gaining significant adoption, with several operators and dealers having already recognized the potential for efficiency and cost gains.
“Using CAT LIVESHARE, we can now regularly communicate and discuss the equipment needs of our customers without requiring them to come to our component center, which in some cases, is hundreds of miles away. With the technology, we can walk them through routine procedures such as inspections or troubleshoot equipment in real-time using a tablet device from the shop floor,” said Johan Wilke, Service Manager of Barloworld Equipment. “We’re not only able to save time and money, but we’re also able to deliver a better customer experience as a result.”
To see CAT LIVESHARE in action, please visit booth #N10924 (North Hall) in the Las Vegas Convention Center during CONEXPO-CON/AGG 2017. For more information or to schedule a demo, please email email@example.com.
About Scope AR
Augmented reality (AR) company Scope AR is the creator of the first-ever true AR smart instructions and live support video calling solutions – WorkLink and Remote AR. The company provides the industry’s most comprehensive set of tools to allow users to become their own experts, learning to assemble, repair or troubleshoot problems wherever they are. Whether training, performing complex fieldwork or remote tasks, or any number of assisted activities across vertical industries including industrial equipment manufacturing, aerospace, construction, utilities, oil and gas, automotive, consumer applications and more, Scope AR provides robust solutions for in-field support and performance tracking. The company’s partners and users include Epson, Boeing, Toyota, Lockheed Martin, Honeywell and Sealed Air, among others. The company was founded in 2011 and is based in San Francisco with offices in Edmonton, Canada.
For more information go to www.scopear.com.
For more than 90 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. Customers turn to Caterpillar to help them develop infrastructure, energy and natural resource assets. With 2016 sales and revenues of $38.537 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three product segments – Construction Industries, Resource Industries and Energy & Transportation – and also provides financing and related services through its Financial Products segment. For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media.
Carve Communications for Scope AR
www.cat.com / www.caterpillar.com © 2017 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, BUILT FOR IT, their respective logos, “Caterpillar Yellow,” the “Power Edge” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. Scope AR, a licensee of Caterpillar Inc.