FEBRUARY 2, 2023 9:00-9:55am PDT | Join us for another exclusive fireside chat with prominent leaders in the Medical Device community from companies such as IDT, Beckman Coulter, Johnson & Johnson, and Medtronic and more as they discuss their views on how AR is shifting the manufacturing, training. and field service paradigm.
Their perspectives come from years of production deployments of WorkLink (not pilots, not proofs-of-concepts, and not speculation), and the goal is to provide rich insight for those just starting their own AR journey and a glimpse behind the corporate curtain.
In this exclusive webinar, you will learn:
– How exactly the first enterprise AR use cases were chosen – How they matured their use of AR over time and what they learned – How they built a team and managed change during deployment
Register now and stay tuned for specifics as we confirm the speakers and publish their biographies.
OCTOBER 27, 9:00-9:55am PDT | Join us for an exclusive fireside chat with prominent leaders in the Aerospace community to discuss their views on how AR is shifting the manufacturing paradigm.
Their perspectives come from years of production deployments of WorkLink (not pilots, not proofs-of-concepts, not speculation), and the goal is to provide insight for those beginning their own AR journey. What are real-world AR use cases? What were the challenges faced? What are the long-term strategies and implications?
This February 24th, 2021 at 9a PDT: Join our ScopeCast to be the first to find out about our new product launch — directly from the founders of the enterprise AR category.
In this 45 minute session, we will cover our vision for the future of enterprise augmented reality, how we are changing the rules, and a detailed demo of the new product.
If you’re an adult with disabilities, what do you get when you combine a Cuban-American bakery chain known for its pastelitos and café Cubano, the latest augmented reality (AR) technology and a color-coded baking system?
A recipe for success — and a potential career.
That’s the formula Pinecrest Bakery (Pinecrestbakery.com), Florida’s largest 24-hour bakery chain — with 20 locations in the Florida Keys and South Florida — is counting on as it continues its expansion with a new, 2,500-square-foot training center geared to turning adults with disabilities into bakers.
“We’re in the midst of converting one of our bakeries into a training facility and school to assist adults with autism and others with disabilities begin a meaningful career as bakers,” said Gladys Valdes, who, along with husband Efrain, founded Pinecrest Bakery in 2012.
“One of the keys to success in the bakery business — or any business for that matter — is product consistency. By using technology such as augmented reality, we’ll be able to train all of our bakers to make certain our recipes are followed on a consistent basis.”
The training facility, which is expected to be completed in the first quarter of 2021, could encompass up to 12 bakery “students” per class.
One of the key ingredients in the Pinecrest success recipe is San Francisco-based Scope AR (Scopear.com), a global leader in augmented reality solutions and a recognized pioneer in utilizing AR for industry support and training. Utilizing Scope AR’s WorkLink Platform, Pinecrest bakers will wear Microsoft’s HoloLens 2 (Microsoft.com) mixed reality device preloaded with all of Pinecrest’s mouth-watering recipes.
Then, with a color-coded baking system that Miami-based non-profit Piece of Cake Bakers (Pieceofcakebakers.com) — another part of the success recipe — has used to train people with disabilities, Pinecrest’s bakers will be able to visualize each step in creating the wide range of pastries and other foods for which the family-owned bakery is famous.
“Our platform, while not built for this purpose, is able to serve a revolutionary solution for what Pinecrest Bakery is trying to accomplish,” said Scott Montgomerie, Scope AR co-founder and CEO. “We’re delighted that AR can help bakers, including those with disabilities, to easily follow the step-by-step recipes and achieve outstanding quality throughout the entire process.”
According to Edwin Rivera, president of CG1(Cg1solutions.com), a Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Scope AR Systems Integration Partner heading up the project, the Pinecrest application has far-reaching implications.
“This proof of concept will go a long way to showing the many benefits of AR in training across a variety of industries, not just food prep,” said Rivera, a recognized AR expert whose more than a decade in Augmented Reality includes projects for Walmart, Marvel and Disney. “Using Scope AR’s platform and Microsoft’s HoloLens is ideal because it provides employers with a training tool that allows their people to learn and operate in a hands-free environment. No manuals to print, update and so forth. You simply put the HoloLens on and everything you need is right there in front of you.”
Originally published on Enterprise Talk by Debjani Chaudhury here.
ET Bureau: How is Aggreko using augmented reality (AR) to reinvent its global workforce training?
David Nedohin: Aggreko is always looking for new ways to build expertise across the company’s workforce, deploying Aggreko products. Given the current limitations to travel with the COVID-19 pandemic, the need for delivering digital training knowledge has gone from a “nice to have” to ‘mission-critical’ from an operational standpoint. Aggreko built an AR training program using the Scope AR WorkLink platform to create a virtual, full-sized model of its 1600 cfm diesel compressor – a massive piece of equipment that weighs 12 tons and is 20 feet long. As part of the immersive training experience, employees are able to do a full walk-around of the compressor in order to get familiar with controls, key features, and components.
The AR training experience also shows how to turn on or decommission the equipment, as well as how to conduct essential maintenance procedures like changing out fuel and oil filters. In order to make the training process even more seamless, Aggreko is using devices their workforce already carries – like smartphones and tablets – to deliver the experience to employees, so no additional hardware investment is needed. This means training is now available wherever their workers are so they can continue to get the knowledge they need to do their best work.
ET Bureau: How does the Scope AR WorkLink platform function?
David Nedohin: Scope AR’s WorkLink is an integrated augmented reality (AR) platform that provides more effective and efficient knowledge-sharing to conduct complex remote tasks, employee training, product, and equipment assembly, maintenance, and repair, field and customer support, and more.
It is the industry’s only AR knowledge platform to offer real-time remote support, access to AR work instructions, and the ability to record sessions simultaneously in one application. With this, workers can now easily capture, retain, and share knowledge like never before.
ET Bureau: With in-person workforce training being halted amidst the COVID-19 pandemic, how has your platform helped organizations?
David Nedohin: While our reality has us working apart, AR technology has the ability to bring us together. Companies like Aggreko are using AR to transform their global workforce training, so employees are now able to get an immersive, digital training experience on life sized, full-scale models of equipment.
Other companies, some major players in the global food and drink industry, are using the remote assistance functionality of Scope AR’s WorkLink platform to maintain factory floor operations and conduct equipment maintenance and repairs. Since experts are no longer able to travel on-site to facilities, they’re instead guiding factory floor workers through essential equipment repair and maintenance procedures remotely via live, AR-enabled video calls. This is preventing costly downtime and ensuring procedures are done correctly by workers who may have little to no prior training on a certain task.
ET Bureau: What are the most valuable takeaways for any global organization trying to maintain their training programs during these challenging times?
David Nedohin: Uncertain times like these spur innovation in using new technologies and how we do our work to keep things moving forward. Just as Aggreko is transforming its workforce training, we undoubtedly will see other businesses figuring out new ways to leverage technology to help navigate these volatile times.
Some key takeaways to remember are:
AR reinvents and optimizes an essential process- Typically, companies must fly employees to training centers or HQs around the globe to get face-to-face training. This model is costly and inefficient. AR can bring distance learning to the workforce, eliminating the need for travel.
AR helps unlock tangible ROI- As mentioned above, the cost of shipping equipment and flying employees to centralized locations for training can be costly and inefficient. Imagine the savings that can be realized by cutting those expenses while still being able to deliver rich, intuitive digital training content to ensure an organization’s workforce never stops learning.
Companies can help speed innovation across their business- We’ve heard from a number of customers that while they’ve kicked around the idea of implementing AR into their workforce training prior to COVID-19, it had always been more of a nice to have, not a necessity. But the challenges brought on by the Covid-19 pandemic have definitely accelerated this process for many companies. With AR, companies can quickly build processes and create content to distribute worldwide so that employees can continue to receive the training and knowledge they need to deliver an optimal experience to their customers.
David Nedohin, co-founder and Chief Customer Officer of Scope AR, brings more than 20 years of experience in business development and supporting customers at all stages of the customer journey to drive the company’s vision to revolutionize the world of industrial training, maintenance and field support with AR technology. In this role, David manages key relationships with industry partners and works with some of the world’s leading global companies, including Lockheed Martin, Unilever, and Aggreko, among others.
Like many executives at enterprise companies, you might be evaluating how augmented reality technologies could help your bottom line. You’ve trialed AR headsets and you’ve identified a great use case for AR in your organization. Maybe you even have buy-in from your leadership and your IT department to get an AR project rolling.
So what’s next? Start building content, importing CAD overlays, recording some of your company’s proprietary assembly guides? Maybe prep the purchase order for some additional hardware?
The most critical next step to building out AR success is to ensure you’ll be able to prove your AR project’s return on investment. If you can prove the ROI, you can not only successfully justify the investment in your AR project, but you can also find ways to replicate success; expand into other use cases; and build advocates among senior decision-makers.
Proving ROI for AR isn’t guesswork, or a hopeful prediction. It’s math. To oversimplify: at the outset of your project, you need the ability to compare before-and-after AR metrics and outcomes.
Here are a few steps to take as you look to capture ROI metrics.
Find the unique measurables for your AR project
I’ve never seen a large, successful enterprise that doesn’t prioritize the collection and analysis of its own business metrics. In a complex organization, a manager would never know what moved the needle on a given outcome if she wasn’t closely measuring all the inputs that could influence it.
The good news: your organization likely has a wealth of data on existing processes and procedures, ranging from specific operations expenses to manufacturing output. Find the existing metrics that directly correlate to your use case: what do you want to improve or strengthen?
Potential ROI metrics will not only be unique to your enterprise — these will also be unique to your project. While it’s true AR can drive widespread transformation across an entire enterprise, you need to stay focused on the subset of data that shows the impact within the contours of your project. Ensure you can quantify “productivity” or “efficiency” in measurable units: time saved, expenses avoided.
Here’s how one enterprise scoped its unique metrics for an AR deployment. Prince Castle, a supplier of commercial food preparation and kitchen equipment to leading global fast food chains, wanted to improve outcomes when their highly-specialized equipment needed routine maintenance or repair. They identified three key metrics to assess ROI success when implementing AR into this process: first-time fix rate; whether or not service trips are being reduced; and how much is being spent on technician labor. With these metrics, they can continually evaluate project outcomes and opportunities.
Quantify what “before AR” looks like
Before you do anything else —establish baselines for your specific project metrics. You want to show the math that proves out ROI after you’ve started to incorporate AR into the workflows of the teams using them — and potentially, the teams and metrics impacted downstream.
Here’s an example: let’s say you’re considering AR to help your highly-specialized technicians assemble a product. For the team on the manufacturing floor, you’d likely want to establish baselines around:
Hours of training time per worker
Productivity per technician’s role
Frequency and length of support calls
And for the downstream impact, in this scenario you might want baseline metrics that cover:
Overall productivity by location dependent on this project team’s output
Cost of unexpected downtime by hour or day
Productivity or utilization of experts/troubleshooters in support scenarios
With baseline metrics in-hand, you can demonstrate the value of AR in achieving project outcomes. Did you measurably improve productivity or reduce downtime? Did you reduce the amount of training time needed to onboard a remote workforce? Can you quantify how AR helped experts troubleshoot problems more quickly?
Learn from your enterprise peers
While the ROI-focused metrics you need will be unique to your business and even your project, you’re not flying solo. More global enterprises are using AR to achieve real value in daily processes — from manufacturing to field service to aerospace. Spend some time exploring how other companies are achieving value, and see if that inspires how you shape your AR project and define ROI.
For instance, Lockheed Martin started using AR in one use case — manufacturing spacecraft. They use AR overlays that add contextual information and instructions to what their expert technicians see, in real-time. You can see the potential value compared to the prior assembly reference system where technicians consulted paper manuals and had to do mental mapping from those instructions over to the real-world spacecraft components. The success of the project led to Lockheed Martin expanding their use of AR across their organization, and across a variety of use cases.
More ways to prove ROI in our free Quick Guide
There’s no single metric that defines success for AR implementations — your business and your project are too unique. But it is critical that you prepare to measure outcomes that show the value and know what those are ahead of time.
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