Dreamforce, Innovation, and the Future of Support

Scott Montgomerie
Scott Montgomerie
POSTED September 16th, 2015

On September 16th, Marc Benioff’s keynote at the Dreamforce conference spoke strongly to the theme of innovation. Attendees got a number of exciting glimpses of the future as seen by Salesforce, a company that has proven to be an industry in itself, and no stranger to innovation.

As the finishing touch of this look into tomorrow, Mr. Benioff presents a technician of the future working on Cisco server equipment, being walked through diagnostics and repair by advanced augmented reality software. Futuristic and innovative without question, but this technology is very real–and we provided it.  It’s powered by Scope AR and we are putting it in the field every day for organizations on the enterprise scale right down to small scale service support.

Scope AR technology allows users to overlay expert assistance directly onto their view of a live situation in the form of 3D graphics and animation, text instructions, and reference material. Whether delivered on an inexpensive smartphone, high tablet, or display enabled smart glasses, this kind of real-world assistance is truly game-changing, and we are having a great time changing the game right now.

Building on the success of our step by step instruction, we have recently introduced Remote AR, which brings our powerful Augmented Reality interface to the live support call. This has to be experienced to be believed; the frustration of not having your knowledge where you need it is now a thing of the past.

And of course we aren’t finished innovating with our step-by-step instructional support. In response to customer demand we are constantly evolving the software suite we use to create our solutions, and we will be making announcements on some exciting new developments in that area shortly.

We are seeing a drastic shift in the way that expert knowledge is captured and shared.  We see the impact this has every day with our clients. Printed manuals and company experts traveling around the world are already becoming a thing of the past, but within a few short years the impact will go far beyond training and maintenance.  It’s no exaggeration to say that communication of our knowledge and our experience is what civilization and society are built around, and we are unquestionably witnessing the evolution of a new medium for that information transfer.

So as we join our friends at SalesForce in looking towards the future, we at Scope AR are very excited to continue pushing the boundaries of what’s possible. We are inventing the tools that will help the next generation of our society work in more ways than one.

Innovation is at the heart of our business, and we wouldn’t have it any other way!

David Nedohin
President, Scope AR