Platform updates
Summarized application release notes
January 2022
WorkLink Create Authoring: Object property values, as well as additional behaviors, have been improved with this version; these changes will significantly enhance the user experience.: New WorkLink Create: Changed Default Values.
WorkLink App: Functionality now exists to add a Remote Assistance Expert from within an opened Work Instructions scenario. Please find full details in this article: Initiate a Remote Assistance Call from within an active Scenario.
WorkLink App: Object Tracking is now supported on Android devices (previously available on iOS and HoloLens devices). Visit this article to learn how to set up your project for object tracking.
November – December 2021
New alignment user interface for HoloLens: Bringing the all-new alignment interface(previously released on iOS and Android) to the HoloLens platform. This new interface makes it exceptionally easy for the user to choose an alignment method with visual feedback, learn more about the alignment user interface here.
Visual Indicator for cached projects: A visual indicator has been added to inform the user about cached projects. It lets users know if a project is cached on their device and if /when they can use the project locally.
Improved Rendering of the model tracking model: The model tracking “line model” now has better visibility and makes the model tracking convenient for the user, learn more about the model tracking here.
Download progress indicator for Work Instructions projects: WorkLink now shows download progress percentage for Work Instructions projects. This comes in handy while opening big Work Instructions Projects.
October 2021
- NEW! Object Placement Mode – Allows the user to align directly on a specific object. To use this mode, object tracking should be set up in WorkLink Create. WorkLink Users can learn more about Object Tracking here.
- Image Placement Mode – Allows the user to align on a defined target image.
- Surface Placement Mode – Allows the user to align on a surface, with or without any target image. The user can tap the device screen to place the object once alignment is successful.
July 2021
WorkLink Create
Translation animations applied wrong translation
Selecting an object set to “Hidden” will not be possible by click in viewport
Fixed camera recording translation
It is not possible to send a model for a revision without parameters
Fixed a crash regarding a fade out/in a 3D text
Fixed rotation issue present in older projects
Fixed translation animations
June 2021
WorkLink
- Significant improvements to AR tracking and AR anchoring
- Video improvements for Remote Assistance Users
- Improved logging
- Hololens 2 keyboard interaction improvements
- Added support for Billboarding (Lookat) in New WorkLink Create projects
CMS
- Additional Support/fixes for Scope AR API
- Improved feature support for Beta CMS
- Improved performance of webpages
WorkLink Create
- Billboarding support for objects
- Added “Device/Standalone Mode” property to AR Trackers.
- New file menu item: Save as new (duplicate)ֿ
- Markerless trackers now have a ‘default markerless tracker’ checkbox
May 2021
- Improvements with memory usage and management
- Improvements with Work instructions authored with the new WorkLink Create
- Other bug fixes and improvements.
CMS v2.21.0
- New Analytics page in the Beta CMS.
- Bug fixes and performance improvements.
- Behavioral improvements with autosave/manual save.
- Zoom in/out in the timeline editor with CTRL+mousewheel.
- Other bug fixes and improvements
February 2021
The new WorkLink Create just launched! Read more to find out how this has changed AR authoring forever.
The WorkLink app version (2.10.2) focused on bug fixes and an improved user experience.
Please note that this is not a mandatory release; However, we encourage all users to upgrade to the latest version.
January 2021
Version 2.10.0 added quite a few new features!
Please note that this is a mandatory release; All users must update to the latest version of the app to continue using WorkLink.
New features and improvements in this release:
- Remote Assistance video improvements for Windows and
- HoloLens users
- Scenario list load stability improvements
- Usability improvements for Interactive mode.
- User interface improvements for when a user finishes a work instructions scenario.
- New User Management page (Beta).
December 2020
This month we focused on improving the robustness of the contact list and overall stability. Both remote assistance and work instructions users will be able to benefit from this release.
Some notable changes:
- Improvements to the user-availability status for remote assistance calls.
- Improvements to 3D model rendering on work instructions.
- Stability improvements on the iOS platform.
2.9.6 (Latest) December 7, 2020
- Minor bug fixes and performance enhancements
November 2020
This update is focused on improving the remote assistance video quality, along with the various performance improvements. Both remote assistance and work instructions users will benefit from this release.
2.9.0 November 16, 2020
Remote Assistance:
- Improved video connectivity when using the Android platform in remote assistance calls.
- User Interface improvements.
Work Instructions:
- Faster load time of work instructions.
- Performance improvements in animations including higher framerates and smoother transitions.
- Improved usability of gestures in Interactive Mode.
- Minor bug fixes and performance enhancements
September 2020
This month features upgrades to interactivity, connectivity, and precision mode functionality.
2.8.2 September 14, 2020
- Minor bug fixes and performance enhancements
August 2020
This month features a major upgrade to live video streaming, as well as improvements in 2D annotations
2.8.0 August 24, 2020
- WebRTC Video, an exceptional technology for high quality video streaming, joins our earlier release of WebRTC audio technology for use in WorkLink apps. Together they provide unparalleled call quality with minimal latency, while adhering to the world’s most sophisticated security standards.
- Customers on Windows platforms can now perform 2D annotations when 3D tracking is difficult or not possible.
- Minor UI updates
July 2020
This month features a major update to local installations and several performance enhancements.
2.7.10 July 29, 2020
- Minor performance enhancements
2.7.8 July 17, 2020
- Major improvements to scenario loading
2.7.4 July 6, 2020
Users can now use Work Instructions which are stored locally on the device (Offline Published Work Instructions and loaded on a device) without any network or connection to Scope AR CMS. Learn more about Local Work Instructions (beta).
Note: Please note that Remote Assistance calls are not available in this mode.
How to use Local Work Instructions:
- Offline Publishing – Once WorkLink Create Author has created Work instructions, Author can use “Offline Publish” from WorkLink Create drop-down menu to create .scope files (to be loaded on the device).
Learn more about Offline Publishing.
June 2020
This month features a major update to the CMS, enabling a variety of new functionality.
2.6.0 June 11, 2020
- Document Viewer: Users can now upload and share Documents during Remote Assistance calls.
- Guest Invite with a web-based PIN (preview): Remote Assistance Users can now invite Guest users with a PIN created in the app.
- Guest User Settings: Increased flexibility and privacy settings can now be configured by company administrators.
May 2020
Few in number, big in punch this month as the Scope AR application team embraces its second complete month in WFH. We’ve added great stuff this month, especially the new callouts in our professional AR authoring tool (Create) and smooth user experience.
- 2.5.7
May 27, 2020 – Call recording can now be disabled by company administrators, giving greater privacy and compliance control.
• 2.5.4
May 14, 2020 - Minor bug fixes and stability improvements.
• 2.5.0
May 1, 2020 – Work Instructions – Introducing Callouts in WorkLink Create Remote Assistance – Session Resuming functionality in Multiuser Mode Signing in flow improvements for non-SSO users. Other bug fixes and stability improvements.
April 2020
Few in number, big in punch this month as the Scope AR application team embraces its first complete month in WFH.
• 2.4.6
Apr 23, 2020 - WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices. Work instructions – fixed a bug in Cached Projects functionality. Remote Assistance – now supported over networks with HTTP(web) proxy. Remote Assistance – Audio improvements and improved connection performance. Other bug fixes and stability improvements
• 2.4.4
Apr 17, 2020 – Bug fixes and improvements.
• 2.4.2
Apr 10, 2020 – WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices. Audio improvements for Remote Assistance users. Bug fixes and improvements.
March 2020
With COVID-19 in place and the team moving to WFH, we made some serious infrastructure upgrades to handle the surge in remote assistance calling. For more information about our COVID-19 effort and how our WorkLink product support the new working paradigm, check out our blog here.
• 2.4.0
Mar 11, 2020 – Significant updates to remote assistance calling and overall performance fixes.
February 2020
This month we focused on stability and performance improvements.
• 2.3.10
Feb 11, 2020 – Bug fixes and performance improvements.
January 2020
New this month is an upgrade to our Guest Invite process. We also added Demo Projects, a
• 2.3.6
Jan 28, 2020 - Pull to refresh and stability improvements for contact list and project list Bug fixes and other improvements
• 2.3.2
Jan 6, 2020 – New improved user interface for Guest invite for easy formatting of phone numbers and email. Introducing Demo Projects – ability to access demo projects to experience work instructions in augmented reality. Bug fixes and performance improvements
2019 and older
It was an incredible (banner) year for Scope AR and the product team. Check out our dedicated annual wrap-up blog describing our milestones, and more importantly, our customers’.
• 2.3.0 – Dec 23, 2019 – New improved user interface for Guest invite for easy formatting of phone numbers and email. Introducing Demo Projects – ability to access demo projects to experience work instructions in augmented reality. Bug fixes and performance improvements This release is a mandatory update and you are required to update the app before you can use it.
• 2.2.16 – Nov 27, 2019 – The new Guest invite system – Guests can now log in and connect with the Expert with one-click link. Improvements to Offline Mode (using the app in a local environment without internet) Bug fixes and performance improvements
• 2.2.14 – Nov 8, 2019 – Bug fixes and performance upgrades.
• 2.2.12 – Oct 31, 2019 – Bug fixes and stability improvements.
• 2.2.8 – Oct 1, 2019 – Fixed reported issues with performance and stability.
• 2.2.6 – Aug 1, 2019 – Several fixes for crash bugs and user experience around calls and content.
• 2.2.2 – Jul 2, 2019 – Bug fixes and improvements.
• 2.2.0 – May 24, 2019 - Launching our updated mobile app, WorkLink: enabling users on ARKit devices to open scenarios and content in the same app used for remote assistance calls (Available in interactive mode on non-ARKit devices) - Introducing Session Recording: this feature enables the capture of important knowledge delivered during live support video calls for retention, future sharing and new insight into additional training needs and how processes can be improved. Either the technician or remote expert can record a live session so real-time knowledge becomes a reusable asset that can be accessed by others in the future (When calling platform is either ARKit or ARCore device) - Multiple improvements to video call quality and latency. - Additional bug fixes.
• 2.1.0 - Apr 9, 2019 – Keychain support for login credentials - Improved AR tracking on older devices (Non-ARKit devices) - Additional bug fixes and improvements
• 2.0.6 – Mar 5, 2019 - Keychain support for login credentials - Improved AR tracking on older devices (Non-ARKit devices) - Bug fixes and improvements
• 2.0.3 - Dec 29, 2018 – This release marks the unveiling of our reimagined Remote AR experience. We have overhauled the product’s entire interface, significantly improving overall usability. This new version also includes many behind-the-scenes updates, creating a foundation for all of the exciting features we have planned for 2019! Update highlights: - New contact list functionality that eliminates the need to find the right device to call. Simply select your contact, and we’ll handle the rest for you. - Precision Mode (formerly known as our Freeze feature) enables you to pause the video momentarily for precise annotation creation. - Tapping the “Add View” button will save your current workspace with annotations intact. Saved Views no longer appear on top of your video feed. Instead, Saved Views are accessible in our new Screen Switcher. To access and edit them, tap the Screen Switcher icon. - A new app tour will guide you through our new UI upon the first launch. We are excited to introduce this new experience to you and as always, welcome your questions and feedback at support@scopear.com
• 1.15.26 – Oct 16, 2018 – This release includes:
- A new setting is available to the user on the receiving end of a Remote AR call. This control enables the user to turn off our dynamic autoscaling by selecting one of three possible preset bitrates and video resolutions. This new toggle can be found by clicking on the gear icon in the top menu bar. Please note that autoscaling is still the preferred setting to achieve the optimal call quality.
- Significant optimizations to dynamic autoscaling of bandwidth utilization and optimal video resolution, over a variety of network conditions .
- Improvements with how on audio and video traverse a variety of networks conditions.
• 1.15.22 – Sep 27, 2018 Bug fixes and improvements.
• 1.15.6 – May 14, 2018 Bug fixes and improvements.
• 1.15.2 – May 10, 2018 Bug fixes and improvements.
• 1.14.0 – Apr 3, 2018 Bug fixes and improvements.
May 2020
Few in number, big in punch this month as the Scope AR application team embraces its second complete month in WFH. We’ve added great stuff this month, especially the new callouts in our professional AR authoring tool (Create) and smooth user experience.
2.5.7 May 27, 2020 – Call recording can now be disabled by company administrators, giving greater privacy and compliance control.
• 2.5.4
May 14, 2020 - Minor bug fixes and stability improvements.
• 2.5.0
May 1, 2020 – Work Instructions – Introducing Callouts in WorkLink Create Remote Assistance – Session Resuming functionality in Multiuser Mode Signing in flow improvements for non-SSO users. Other bug fixes and stability improvements.
April 2020
Few in number, big in punch this month as the Scope AR application team embraces its first complete month in WFH.
• 2.4.6
Apr 23, 2020 - WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices. Work instructions – fixed a bug in Cached Projects functionality. Remote Assistance – now supported over networks with HTTP(web) proxy. Remote Assistance – Audio improvements and improved connection performance. Other bug fixes and stability improvements
• 2.4.4
Apr 17, 2020 – Bug fixes and improvements.
• 2.4.2
Apr 10, 2020 – WorkLink Work Instructions session resuming functionality, including pausing and continuing a session across devices. Audio improvements for Remote Assistance users. Bug fixes and improvements.
March 2020
With COVID-19 in place and the team moving to WFH, we made some serious infrastructure upgrades to handle the surge in remote assistance calling. For more information about our COVID-19 effort and how our WorkLink product support the new working paradigm, check out our blog here.
• 2.4.0
Mar 11, 2020 – Significant updates to remote assistance calling and overall performance fixes.
February 2020
This month we focused on stability and performance improvements.
• 2.3.10
Feb 11, 2020 – Bug fixes and performance improvements.
January 2020
New this month is an upgrade to our Guest Invite process. We also added Demo Projects, a
• 2.3.6
Jan 28, 2020 - Pull to refresh and stability improvements for contact list and project list Bug fixes and other improvements
• 2.3.2
Jan 6, 2020 – New improved user interface for Guest invite for easy formatting of phone numbers and email. Introducing Demo Projects – ability to access demo projects to experience work instructions in augmented reality. Bug fixes and performance improvements
2019 and older
It was an incredible (banner) year for Scope AR and the product team. Check out our dedicated annual wrap-up blog describing our milestones, and more importantly, our customers’.
• 2.3.0 – Dec 23, 2019 – New improved user interface for Guest invite for easy formatting of phone numbers and email. Introducing Demo Projects – ability to access demo projects to experience work instructions in augmented reality. Bug fixes and performance improvements This release is a mandatory update and you are required to update the app before you can use it.
• 2.2.16 – Nov 27, 2019 – The new Guest invite system – Guests can now log in and connect with the Expert with one-click link. Improvements to Offline Mode (using the app in a local environment without internet) Bug fixes and performance improvements
• 2.2.14 – Nov 8, 2019 – Bug fixes and performance upgrades.
• 2.2.12 – Oct 31, 2019 – Bug fixes and stability improvements.
• 2.2.8 – Oct 1, 2019 – Fixed reported issues with performance and stability.
• 2.2.6 – Aug 1, 2019 – Several fixes for crash bugs and user experience around calls and content.
• 2.2.2 – Jul 2, 2019 – Bug fixes and improvements.
• 2.2.0 – May 24, 2019 - Launching our updated mobile app, WorkLink: enabling users on ARKit devices to open scenarios and content in the same app used for remote assistance calls (Available in interactive mode on non-ARKit devices) - Introducing Session Recording: this feature enables the capture of important knowledge delivered during live support video calls for retention, future sharing and new insight into additional training needs and how processes can be improved. Either the technician or remote expert can record a live session so real-time knowledge becomes a reusable asset that can be accessed by others in the future (When calling platform is either ARKit or ARCore device) - Multiple improvements to video call quality and latency. - Additional bug fixes.
• 2.1.0 - Apr 9, 2019 – Keychain support for login credentials - Improved AR tracking on older devices (Non-ARKit devices) - Additional bug fixes and improvements
• 2.0.6 – Mar 5, 2019 - Keychain support for login credentials - Improved AR tracking on older devices (Non-ARKit devices) - Bug fixes and improvements
• 2.0.3 - Dec 29, 2018 – This release marks the unveiling of our reimagined Remote AR experience. We have overhauled the product’s entire interface, significantly improving overall usability. This new version also includes many behind-the-scenes updates, creating a foundation for all of the exciting features we have planned for 2019! Update highlights: - New contact list functionality that eliminates the need to find the right device to call. Simply select your contact, and we’ll handle the rest for you. - Precision Mode (formerly known as our Freeze feature) enables you to pause the video momentarily for precise annotation creation. - Tapping the “Add View” button will save your current workspace with annotations intact. Saved Views no longer appear on top of your video feed. Instead, Saved Views are accessible in our new Screen Switcher. To access and edit them, tap the Screen Switcher icon. - A new app tour will guide you through our new UI upon the first launch. We are excited to introduce this new experience to you and as always, welcome your questions and feedback at support@scopear.com
• 1.15.26 – Oct 16, 2018 – This release includes:
- A new setting is available to the user on the receiving end of a Remote AR call. This control enables the user to turn off our dynamic autoscaling by selecting one of three possible preset bitrates and video resolutions. This new toggle can be found by clicking on the gear icon in the top menu bar. Please note that autoscaling is still the preferred setting to achieve the optimal call quality.
- Significant optimizations to dynamic autoscaling of bandwidth utilization and optimal video resolution, over a variety of network conditions .
- Improvements with how on audio and video traverse a variety of networks conditions.
• 1.15.22 – Sep 27, 2018 Bug fixes and improvements.
• 1.15.6 – May 14, 2018 Bug fixes and improvements.
• 1.15.2 – May 10, 2018 Bug fixes and improvements.
• 1.14.0 – Apr 3, 2018 Bug fixes and improvements.
