At Augmented World Expo 2019 (AWE), the premiere augmented and virtual reality conference, we unveiled our upgraded version of WorkLink, a comprehensive AR platform built for the enterprise. WorkLink is the industry’s only knowledge platform that can deliver real-time AR content and work instructions, as well as live video support simultaneously in one application.

With today’s announcement, we’ve made it easier than ever for anyone to become an expert with the support of AR. WorkLink previously allowed users to quickly create AR content and connect to the knowledge they need with step-by-step work instructions and live support. With the addition of session recording to WorkLink, workers can now easily document their experience too. This ensures that the expert training and support delivered during live video calls isn’t lost when a user hangs up, but instead become shareable, repeatable assets for your whole organization to leverage. Why? Your workforce gets critical and accurate knowledge faster — which is particularly essential in scenarios like equipment repairs or maintenance, to ensure rapid diagnosis and minimal disruption to a production line. Subject matter experts and trainers can spend less time covering the same support scenarios and more time adding value to your business.

Check out our announcement for all the new details.

So why should your company be looking at an AR platform like WorkLink? Why shouldn’t you look to a custom-built solution from an AR vendor — or a made-from-scratch deployment developed in-house? Here are three reasons:

1. Platforms are delivery agnostic. They extend across all major AR ecosystems so you’re not chained to a single vendor or OS in a rapidly-evolving landscape. Imagine if you built the AR use case for your business on one of the first pairs of AR glasses. As many of you will see at AWE 2019, our industry is now generations beyond that in terms of performance, experience, and usability. You don’t want to get locked into a single ecosystem. Find a platform that extends across all major headsets, mobile devices and operating systems so that today’s AR content can be projected on tomorrow’s devices.

2. A platform can ensure critical knowledge won’t be lost. You want to ensure training and support sessions become sharable, repeatable assets. Shared knowledge shouldn’t be a one-off conversation or session. If a technical assembly session helped one field technician, the odds are very good it could help everyone else doing that task. It’s no longer solely an AR-enhanced support or training scenario. Our new session recording functionality transforms real-time knowledge into a reusable asset that can be accessed and shared by your teams across the globe. This is particularly important in an seasoned workers where employees with a career’s worth of expertise are retiring and walking out the door with valuable knowledge.

3. A platform can help you build a knowledge repository. Institutional memory carries tangible value for your business. The expertise held by your company’s career engineers and master technicians needs to reach your new-hires. You need to invest in knowledge management to ensure that the expertise that steers your business is not lost when someone leaves — or when the robots join your builders on the assembly line. Start building a knowledge repository that gives you the ability to capture and share the expertise specific to your business. AR is ideal for teaching someone how to perform specialized tasks or solve complex problems virtually hands-on. Find a platform that helps you create content (either pre-built or on the fly) and establish links between your experts and your future workforce.